Privacy policy

Who we are. Lanigan Waste ("we", "us") is a family-run waste management business based in Hampton, South West London. For anything data-related, email [email protected] or call 07984 186360.

What we collect. When you request a quote or contact us we collect your name, phone number, email address, postcode and details of the job (including photos you send us). That's it, we don't buy data or track you around the internet.

Why we collect it. To quote for and carry out the work you've asked about, to invoice commercial customers, and to keep the waste-transfer records the law requires of a licensed waste carrier. Our lawful bases are contract, legal obligation and legitimate interest.

How long we keep it. Quote enquiries: up to 12 months. Customer and duty-of-care records: as required by waste regulations (typically at least 2 years) and by HMRC for financial records (6 years).

Who we share it with. We never sell your data. When you send the contact or quote form, it goes to a form service run by our web developer, Obsessive Software, which emails it to us using Resend (an email delivery service) and does not keep a copy. This website is hosted on DigitalOcean, and its fonts load from Google Fonts, so your browser shares your IP address with Google when a page loads. Some of these providers are based outside the UK and rely on safeguards such as the UK International Data Transfer Addendum. Otherwise we only share data where the law or a regulator requires it (for example the Environment Agency), or with trusted providers who help us run the business (for example accounting software) under contract.

Your rights. You can ask for a copy of your data, correction, deletion, or restriction of processing at any time. Email us and we'll sort it within 30 days. You can also complain to the ICO (ico.org.uk).

WhatsApp & social media. If you contact us via WhatsApp, Facebook or Instagram, those platforms process your data under their own privacy policies too.